/* portal.css — WatchGrid Support Portal
   Same design language as watchgridhq.com: ink black, signal red, Inter,
   hairline borders, glass panels, constellation accents. */

:root{
  --bg:#090B0F; --bg2:#0D1117; --panel:#121821; --panel2:#171F2A;
  --line:rgba(255,255,255,.10); --line2:rgba(255,255,255,.055);
  --ink:#F6F8FB; --text:#D8E0EA; --muted:#9BA7B7; --quiet:#6F7B8A;
  --red:#E31837; --red2:#FF3C50; --red3:#8D1020;
  --good:#2DD36F; --warn:#F4B04A; --info:#4EA4FF;
  --grad:linear-gradient(135deg,#FF4B5C,#E31837 58%,#A50E27);
  --r:16px; --r-sm:10px;
  --shadow:0 28px 80px rgba(0,0,0,.45);
  --font:'Inter','Segoe UI',system-ui,-apple-system,sans-serif;
}
*{box-sizing:border-box}
html,body{margin:0;height:100%}
body{
  font-family:var(--font);color:var(--ink);-webkit-font-smoothing:antialiased;
  background:
    linear-gradient(90deg,rgba(255,255,255,.026) 1px,transparent 1px),
    linear-gradient(rgba(255,255,255,.022) 1px,transparent 1px),
    radial-gradient(circle at 12% 0%,rgba(227,24,55,.18),transparent 30%),
    linear-gradient(180deg,#07090D 0%,#0A0D12 52%,#080B10 100%);
  background-size:50px 50px,50px 50px,auto,auto;
}
a{color:inherit;text-decoration:none}
button,input,select,textarea{font:inherit;color:inherit}
::selection{background:rgba(227,24,55,.3)}
::-webkit-scrollbar{width:10px;height:10px}
::-webkit-scrollbar-thumb{background:#222a35;border-radius:99px;border:3px solid #0a0d12}

/* ── Buttons / fields ─────────────────────────────────────────────────── */
.btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;min-height:42px;
  border:1px solid transparent;border-radius:999px;padding:10px 20px;font-size:12.5px;font-weight:800;
  letter-spacing:.07em;text-transform:uppercase;white-space:nowrap;cursor:pointer;transition:.16s ease;background:none}
.btn.primary{background:var(--grad);color:#fff;box-shadow:0 14px 30px rgba(227,24,55,.28)}
.btn.primary:hover{filter:brightness(1.07);transform:translateY(-1px)}
.btn.ghost{background:rgba(255,255,255,.05);border-color:var(--line);color:var(--ink)}
.btn.ghost:hover{border-color:rgba(255,255,255,.24)}
.btn:disabled{opacity:.5;cursor:default;transform:none}
.btn.sm{min-height:32px;padding:6px 14px;font-size:11px}
label.f{display:block;font-size:10.5px;font-weight:700;letter-spacing:.1em;text-transform:uppercase;color:var(--quiet);margin:14px 0 6px}
input.f,select.f,textarea.f{width:100%;background:#0a0e14;border:1px solid var(--line);border-radius:11px;
  padding:12px 13px;font-size:14px;outline:none;transition:border-color .13s,box-shadow .13s}
textarea.f{min-height:120px;resize:vertical;line-height:1.55}
input.f:focus,select.f:focus,textarea.f:focus{border-color:var(--red);box-shadow:0 0 0 3px rgba(227,24,55,.16)}
select.f{cursor:pointer}
select.f option{background:#121821;color:var(--ink)}

/* ── Badges ───────────────────────────────────────────────────────────── */
.badge{display:inline-flex;align-items:center;gap:6px;border-radius:999px;border:1px solid;padding:3px 10px;
  font-size:10px;font-weight:800;letter-spacing:.08em;text-transform:uppercase;white-space:nowrap}
.badge i{width:6px;height:6px;border-radius:50%;background:currentColor}
.st-open       {color:#FF8A96;border-color:rgba(227,24,55,.45);background:rgba(227,24,55,.10)}
.st-in_progress{color:#8CC2FF;border-color:rgba(78,164,255,.42);background:rgba(78,164,255,.10)}
.st-waiting    {color:#FFD48A;border-color:rgba(244,176,74,.45);background:rgba(244,176,74,.10)}
.st-resolved   {color:#8AE7B0;border-color:rgba(45,211,111,.42);background:rgba(45,211,111,.10)}
.pr-low   {color:#9BA7B7;border-color:var(--line);background:rgba(255,255,255,.04)}
.pr-normal{color:#C9D3E0;border-color:var(--line);background:rgba(255,255,255,.06)}
.pr-urgent{color:#FF8A96;border-color:rgba(227,24,55,.5);background:rgba(227,24,55,.13)}
.ty-problem{color:#FFB9C0;border-color:rgba(227,24,55,.35);background:rgba(227,24,55,.07)}
.ty-feature{color:#B9D9FF;border-color:rgba(78,164,255,.35);background:rgba(78,164,255,.07)}

/* ── Auth (login / welcome) ───────────────────────────────────────────── */
.auth{min-height:100vh;display:grid;place-items:center;position:relative;overflow:hidden}
.auth canvas.wave{position:fixed;left:0;right:0;bottom:0;width:100%;height:42vh;pointer-events:none}
.auth .glow{position:fixed;left:-12%;right:-12%;bottom:-24%;height:48vh;
  background:radial-gradient(ellipse at center,rgba(227,24,55,.28),transparent 68%);filter:blur(30px);pointer-events:none}
.auth-card{position:relative;z-index:2;width:min(410px,92vw);background:rgba(18,24,33,.88);backdrop-filter:blur(16px);
  border:1px solid var(--line);border-radius:20px;padding:32px 30px 26px;box-shadow:var(--shadow);overflow:hidden}
.auth-card::before{content:"";position:absolute;top:0;left:0;right:0;height:2px;background:var(--grad)}
.brand-row{display:flex;align-items:center;gap:12px;margin:2px 0 18px}
.brand-row img{height:44px;width:auto;filter:drop-shadow(0 6px 16px rgba(0,0,0,.6))}
.wm{font-weight:900;font-size:26px;letter-spacing:-1px;line-height:1}
.wm i{font-style:normal;background:linear-gradient(180deg,#FFF 18%,#DDE2E9 52%,#98A1AC 96%);-webkit-background-clip:text;background-clip:text;color:transparent}
.wm span{background:linear-gradient(180deg,#FF4B5C 8%,#E31837 55%,#8D1020);-webkit-background-clip:text;background-clip:text;color:transparent}
.auth-tag{font-size:10.5px;font-weight:800;letter-spacing:2px;text-transform:uppercase;color:#FF6A78;margin:0 0 6px}
.auth-card h1{font-size:19px;margin:0 0 3px;letter-spacing:-.4px;font-weight:800}
.auth-card p.sub{margin:0 0 8px;color:var(--quiet);font-size:13px;line-height:1.5}
.auth-err{display:none;background:rgba(255,75,92,.12);border:1px solid rgba(255,75,92,.4);color:#ff9a94;
  font-size:12.5px;padding:9px 12px;border-radius:10px;margin:12px 0 0}
.auth-err.show{display:block}
.auth-foot{margin-top:20px;font-size:11px;color:var(--quiet);text-align:center;border-top:1px solid var(--line2);padding-top:14px}
.auth .btn.primary{width:100%;margin-top:22px;min-height:46px}

/* ── App shell ────────────────────────────────────────────────────────── */
.topbar{position:sticky;top:0;z-index:50;background:rgba(7,9,13,.85);backdrop-filter:blur(18px);border-bottom:1px solid var(--line2)}
.topbar-in{max-width:1200px;margin:0 auto;padding:0 22px;height:66px;display:flex;align-items:center;gap:14px}
.tb-brand{display:flex;align-items:center;gap:10px;min-width:0}
.tb-brand img{height:34px;filter:drop-shadow(0 4px 10px rgba(0,0,0,.55))}
.tb-brand b{font-size:19px;font-weight:800;letter-spacing:-.5px;color:#fff;white-space:nowrap}
.tb-brand b span{color:var(--red2)}
.tb-sub{font-size:10px;font-weight:700;letter-spacing:1.6px;text-transform:uppercase;color:var(--quiet);
  border-left:1px solid var(--line);padding-left:12px;white-space:nowrap}
.tb-spacer{flex:1}
.org-chip{display:inline-flex;align-items:center;gap:8px;border:1px solid var(--line);border-radius:999px;
  background:rgba(255,255,255,.045);padding:6px 14px;font-size:12px;font-weight:700;color:var(--text);white-space:nowrap}
.org-chip i{width:7px;height:7px;border-radius:50%;background:var(--red2)}
.user-chip{display:flex;align-items:center;gap:9px;cursor:pointer;border:1px solid transparent;border-radius:999px;padding:5px 10px 5px 5px;background:none}
.user-chip:hover{border-color:var(--line)}
.user-av{width:30px;height:30px;border-radius:50%;background:var(--grad);display:grid;place-items:center;font-size:12px;font-weight:800;color:#fff}
.user-chip small{color:var(--muted);font-size:12px;font-weight:600;max-width:160px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.wrap{max-width:1200px;margin:0 auto;padding:28px 22px 80px}

.page-head{display:flex;align-items:center;gap:16px;flex-wrap:wrap;margin:6px 0 22px}
.page-head h1{margin:0;font-size:clamp(24px,3.4vw,34px);font-weight:900;letter-spacing:-.04em}
.page-head p{margin:4px 0 0;color:var(--muted);font-size:14px;width:100%}
.head-actions{margin-left:auto;display:flex;gap:10px;align-items:center}

/* tabs (admin) */
.tabs{display:flex;gap:6px;border:1px solid var(--line);border-radius:999px;background:rgba(255,255,255,.04);padding:4px;width:max-content}
.tab{border:0;border-radius:999px;background:transparent;color:var(--muted);padding:8px 18px;font-size:11.5px;font-weight:800;letter-spacing:.07em;text-transform:uppercase;cursor:pointer}
.tab.on{background:var(--grad);color:#fff;box-shadow:0 8px 20px rgba(227,24,55,.25)}

/* filters row */
.filters{display:flex;gap:8px;flex-wrap:wrap;margin:0 0 16px}
.chip-f{border:1px solid var(--line);border-radius:999px;background:rgba(255,255,255,.04);color:var(--muted);
  padding:7px 15px;font-size:11.5px;font-weight:700;letter-spacing:.05em;cursor:pointer;text-transform:uppercase}
.chip-f.on{color:#fff;border-color:rgba(227,24,55,.55);background:rgba(227,24,55,.13)}

/* ── Ticket list ──────────────────────────────────────────────────────── */
.tlist{display:grid;gap:10px}
.trow{display:grid;grid-template-columns:auto 1fr auto;gap:16px;align-items:center;
  border:1px solid var(--line);border-radius:14px;background:linear-gradient(180deg,rgba(255,255,255,.035),rgba(255,255,255,.015));
  padding:16px 18px;cursor:pointer;transition:border-color .15s,transform .15s,background .15s}
.trow:hover{border-color:rgba(227,24,55,.45);transform:translateY(-1px);background:rgba(227,24,55,.04)}
.tno{font-size:12px;font-weight:800;color:var(--quiet);letter-spacing:.05em;min-width:52px}
.tmain{min-width:0}
.tsubj{font-size:15px;font-weight:700;color:#fff;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.tmeta{display:flex;gap:8px;align-items:center;flex-wrap:wrap;margin-top:7px;font-size:11.5px;color:var(--quiet)}
.tright{display:flex;flex-direction:column;align-items:flex-end;gap:8px}
.tages{font-size:11px;color:var(--quiet);white-space:nowrap}
.empty{border:1px dashed var(--line);border-radius:16px;padding:52px 24px;text-align:center;color:var(--quiet)}
.empty b{display:block;color:var(--text);font-size:16px;margin-bottom:6px}

/* ── Ticket view / thread ─────────────────────────────────────────────── */
.tview-head{border:1px solid var(--line);border-radius:16px;background:linear-gradient(160deg,rgba(23,31,42,.85),rgba(11,15,20,.92));
  padding:20px 22px;margin-bottom:16px}
.tview-top{display:flex;align-items:flex-start;gap:14px;flex-wrap:wrap}
.tview-top h2{margin:0;font-size:clamp(18px,2.6vw,24px);font-weight:800;letter-spacing:-.03em;flex:1;min-width:200px}
.tview-badges{display:flex;gap:8px;flex-wrap:wrap;margin-top:12px}
.thread{display:grid;gap:12px;margin:18px 0}
.msg{max-width:76%;border:1px solid var(--line);border-radius:16px;padding:14px 16px;background:rgba(255,255,255,.035)}
.msg.mine{justify-self:end;background:rgba(227,24,55,.08);border-color:rgba(227,24,55,.3)}
.msg.staff{border-color:rgba(78,164,255,.3);background:rgba(78,164,255,.06)}
.msg.internal{justify-self:end;max-width:76%;background:rgba(244,176,74,.07);border:1px dashed rgba(244,176,74,.45)}
.msg-head{display:flex;align-items:baseline;gap:10px;margin-bottom:7px}
.msg-head b{font-size:12.5px;color:#fff}
.msg-head .tag-staff{font-size:9px;font-weight:900;letter-spacing:.1em;color:var(--red2);text-transform:uppercase}
.msg-head .tag-int{font-size:9px;font-weight:900;letter-spacing:.1em;color:var(--warn);text-transform:uppercase}
.msg-head small{color:var(--quiet);font-size:10.5px;margin-left:auto;white-space:nowrap}
.msg-body{font-size:14px;line-height:1.6;color:var(--text);white-space:pre-wrap;word-wrap:break-word}
.msg-atts{display:flex;gap:8px;flex-wrap:wrap;margin-top:10px}
.att{display:inline-flex;align-items:center;gap:7px;border:1px solid var(--line);border-radius:9px;
  background:rgba(0,0,0,.25);padding:6px 11px;font-size:12px;color:var(--text);cursor:pointer}
.att:hover{border-color:rgba(227,24,55,.5)}
.att svg{width:13px;height:13px;stroke:currentColor;fill:none;stroke-width:2}

/* composer */
.composer{border:1px solid var(--line);border-radius:16px;background:rgba(255,255,255,.03);padding:16px}
.composer textarea.f{min-height:88px}
.composer-row{display:flex;align-items:center;gap:10px;margin-top:12px;flex-wrap:wrap}
.file-pill{display:inline-flex;align-items:center;gap:7px;border:1px solid var(--line);border-radius:999px;
  padding:6px 12px;font-size:12px;color:var(--muted)}
.file-pill button{background:none;border:0;color:var(--red2);cursor:pointer;font-size:14px;line-height:1;padding:0}
.int-toggle{display:inline-flex;align-items:center;gap:8px;font-size:12px;color:var(--warn);font-weight:700;cursor:pointer;user-select:none}
.int-toggle input{accent-color:#F4B04A;width:15px;height:15px}

/* ── Admin: workspace split ───────────────────────────────────────────── */
.desk{display:grid;grid-template-columns:minmax(340px,420px) 1fr;gap:16px;align-items:start}
.queue{display:grid;gap:8px;max-height:calc(100vh - 210px);overflow-y:auto;padding-right:4px}
.qrow{border:1px solid var(--line);border-radius:12px;background:rgba(255,255,255,.03);padding:12px 14px;cursor:pointer;transition:.13s}
.qrow:hover{border-color:rgba(227,24,55,.4)}
.qrow.on{border-color:var(--red);background:rgba(227,24,55,.08)}
.qrow .qs{display:flex;align-items:center;gap:8px}
.qrow .qsub{font-size:13.5px;font-weight:700;color:#fff;margin:6px 0 4px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.qrow .qmeta{font-size:11px;color:var(--quiet);display:flex;gap:8px;flex-wrap:wrap}
.workspace{min-width:0}
.ws-controls{display:flex;gap:10px;flex-wrap:wrap;align-items:center;margin-top:12px}
.ws-controls select.f{width:auto;min-width:150px;padding:9px 12px;font-size:13px}

/* ── Customers view ───────────────────────────────────────────────────── */
.org-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(320px,1fr));gap:14px}
.org-card{border:1px solid var(--line);border-radius:16px;background:linear-gradient(180deg,rgba(255,255,255,.04),rgba(255,255,255,.015));padding:18px 20px}
.org-card h3{margin:0 0 4px;font-size:17px;font-weight:800;letter-spacing:-.02em;display:flex;align-items:center;gap:9px}
.org-card h3 i{width:8px;height:8px;border-radius:50%;background:var(--red2);flex:0 0 auto}
.org-card .oc-meta{font-size:11.5px;color:var(--quiet);margin-bottom:12px}
.mem{display:flex;align-items:center;gap:10px;border-top:1px solid var(--line2);padding:9px 0;font-size:13px}
.mem .m-av{width:26px;height:26px;border-radius:50%;background:rgba(255,255,255,.08);display:grid;place-items:center;font-size:10px;font-weight:800;color:var(--muted);flex:0 0 auto}
.mem .m-name{color:var(--text);font-weight:600;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.mem .m-mail{color:var(--quiet);font-size:11.5px;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.mem .m-act{margin-left:auto}

/* ── Modal ────────────────────────────────────────────────────────────── */
.modal{position:fixed;inset:0;z-index:100;display:none;place-items:center;background:rgba(4,6,9,.7);backdrop-filter:blur(6px);padding:20px}
.modal.show{display:grid}
.modal-card{width:min(520px,94vw);background:#121821;border:1px solid var(--line);border-radius:18px;box-shadow:var(--shadow);overflow:hidden}
.modal-card::before{content:"";display:block;height:2px;background:var(--grad)}
.modal-in{padding:24px 26px 26px}
.modal-in h3{margin:0 0 4px;font-size:19px;font-weight:800;letter-spacing:-.03em}
.modal-in p.sub{margin:0;color:var(--quiet);font-size:12.5px}
.modal-actions{display:flex;justify-content:flex-end;gap:10px;margin-top:22px}

/* toast */
#toast{position:fixed;left:50%;bottom:26px;transform:translate(-50%,20px);z-index:200;opacity:0;pointer-events:none;
  background:#121821;border:1px solid var(--line);border-radius:12px;padding:12px 18px;font-size:13px;font-weight:600;color:var(--text);
  box-shadow:var(--shadow);transition:.25s ease;max-width:90vw}
#toast.show{opacity:1;transform:translate(-50%,0)}
#toast.ok{border-color:rgba(45,211,111,.5)}
#toast.err{border-color:rgba(227,24,55,.55)}

/* loading shimmer */
.skel{border:1px solid var(--line2);border-radius:14px;height:74px;background:linear-gradient(90deg,rgba(255,255,255,.03),rgba(255,255,255,.07),rgba(255,255,255,.03));background-size:200% 100%;animation:skel 1.4s linear infinite}
@keyframes skel{from{background-position:200% 0}to{background-position:-200% 0}}

@media(max-width:900px){
  .desk{grid-template-columns:1fr}
  .queue{max-height:none}
  .msg,.msg.internal{max-width:100%}
  .tb-sub{display:none}
  .trow{grid-template-columns:1fr auto}
  .tno{display:none}
}